Privacy Policy
ClassImpact (“ClassImpact,” “we,” “us,” or “our”) recognizes the importance of protecting the privacy and personal information of our users.
This Privacy Policy explains how we collect, use, process, disclose, retain, and protect personal information when you visit ClassImpact.com (the “Site”) or access or use the ClassImpact platform, applications, products, and related services (collectively, the “Services”).
By accessing or using our Site or Services, you acknowledge the practices described in this Privacy Policy.
Please read this Privacy Policy carefully. If you have questions about this Privacy Policy or how we handle personal information, please contact us using the details provided in the Contact Us section below.
1. Personal Information We Collect
The information we collect depends on how you interact with ClassImpact and which Services you use.
Account Information
When you create or use a ClassImpact account, we may collect information such as:
- Name
- Email address
- Username
- Organization or company name
- Job title or role
- Account preferences
- Authentication and login information
Where your ClassImpact account is provided by your employer, school, university, training provider, or another organization, certain account information may be provided to us by that organization.
Learning and Activity Information
When you use ClassImpact for learning or training, we may collect information relating to your learning activities, including:
- Courses and learning content accessed
- Videos viewed
- Video viewing progress
- Course progress
- Completion status
- Quiz questions and responses
- Quiz scores and results
- Game activities and results
- Learning interactions
- Attempts
- Certificates and achievements
- Rewards or points
- Events attended or registered for
- Dates and times of learning activities
This information may be made available to authorized administrators of the organization that provides your ClassImpact account.
User-Generated Content
Depending on the features you use, you may upload, create, submit, or generate content through ClassImpact, including:
- Videos
- Images
- Audio
- Documents
- Questions and quizzes
- Text
- Comments
- Prompts
- Course materials
- Learning resources
- Other files or content
We process this content as necessary to provide the Services.
Technical and Usage Information
When you access our Site or Services, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Browser language
- Operating system
- Device type
- Device identifiers
- Date and time of access
- Pages or screens viewed
- Features used
- Links clicked
- Referring URL
- Session information
- Error and diagnostic information
- General usage information
We may collect this information through server logs, cookies, analytics technologies, and similar mechanisms.
Transaction Information
If you purchase ClassImpact products or Services, we may collect information necessary to process and manage the transaction, such as:
- Name
- Company or organization
- Billing address
- Contact information
- Subscription information
- Purchase history
- Payment status
Payment information may be processed directly by third-party payment providers. We may not directly store complete payment card information.
2. How We Use Personal Information
We may use personal information to:
- Create and manage user accounts
- Authenticate users
- Provide the ClassImpact Services
- Deliver video and learning content
- Record and synchronize learning progress
- Process quiz and assessment results
- Provide games, rewards, certificates, and achievements
- Generate learning reports
- Provide administrators with authorized reports and analytics
- Personalize the learning experience
- Provide customer and technical support
- Respond to questions and requests
- Maintain and improve our Site and Services
- Monitor system performance
- Diagnose technical problems
- Maintain platform security
- Prevent fraud and unauthorized access
- Communicate important service information
- Process subscriptions and transactions
- Analyze usage and improve our products
- Comply with applicable laws and regulations
- Protect our legal rights and the rights of our users
Where required by applicable law, we will rely on an appropriate lawful basis for processing personal information.
3. Organizations Using ClassImpact
ClassImpact may be provided to you through an organization such as your:
- Employer
- School
- University
- Training organization
- Professional organization
- Business customer
In these situations, the organization may manage your account and may have access to information associated with your use of ClassImpact. This may include:
- Your profile
- Course enrolments
- Learning progress
- Video viewing progress
- Quiz results
- Assessment results
- Completion records
- Certificates
- Game results
- Rewards
- Attendance
- Activity history
- Reports and analytics
Depending on the circumstances and applicable data protection law, the organization may act as the data controller and ClassImpact may process personal information on the organization's behalf as a data processor or service provider.
If your account is controlled by an organization and you have questions about how that organization uses your personal information, you should contact the organization's administrator or privacy representative.
4. How We Disclose Information
We do not disclose personal information except as necessary to provide and operate our Services, as described in this Privacy Policy, or as required by law.
Your Organization
If you access ClassImpact through an organization, we may provide authorized administrators of that organization with information relating to your account and learning activities.
Service Providers
We may use third-party service providers to operate and support ClassImpact. These providers may include:
- Cloud hosting providers
- Content delivery networks
- Video hosting, processing, and streaming providers
- Email service providers
- Authentication providers
- Analytics providers
- Customer support platforms
- Database and infrastructure providers
- Security providers
- Payment processors
- Professional advisers
These providers may process personal information only as necessary to perform services for us and subject to appropriate contractual and security requirements.
Business Transactions
If ClassImpact or the business operating ClassImpact is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be disclosed as part of that transaction, subject to applicable law.
Legal Requirements
We may disclose information where we reasonably believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from public authorities
- Comply with court orders or legal processes
- Investigate suspected fraud or illegal activity
- Protect the security of our Services
- Protect our rights, property, users, or others
5. Cookies and Similar Technologies
ClassImpact may use cookies and similar technologies to operate, secure, analyze, and improve our Site and Services. Cookies may be used for purposes including:
- Maintaining login sessions
- User authentication
- Security
- Remembering preferences
- Providing application functionality
- Measuring website usage
- Analyzing performance
- Improving user experience
We may use both first-party cookies and cookies provided by third-party service providers.
You can manage cookies through your browser settings and, where provided, through our cookie preference controls.
Disabling certain cookies may prevent some ClassImpact features from functioning correctly.
For more information, please refer to our Cookie Policy.
6. Analytics
We may use analytics technologies to understand how users interact with our Site and Services. Analytics information may include:
- Pages visited
- Features used
- Session duration
- Device and browser information
- General geographic information derived from IP addresses
- Referring websites
- Application performance
- Errors and technical information
We use this information to maintain and improve ClassImpact, understand usage patterns, and improve user experiences.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
These measures may include access controls, authentication, encryption, monitoring, backups, network security, and other appropriate security controls.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and should notify us or their organization immediately if they believe their account has been compromised.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our Services
- Maintain user accounts
- Maintain learning and completion records
- Fulfill contractual obligations
- Resolve disputes
- Maintain security
- Meet legitimate business requirements
- Comply with applicable legal and regulatory requirements
Retention periods may vary depending on the type of information, the Services being provided, contractual requirements, and applicable law.
Where ClassImpact processes information on behalf of an organization, retention may also be determined by that organization's instructions.
When information is no longer required, we may delete, anonymize, or securely dispose of it.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of certain information
- Lodge a complaint with an applicable data protection authority
These rights may be subject to exceptions under applicable law.
If your account is provided by an employer, school, university, or other organization, you may need to submit your request directly to that organization.
We may take reasonable steps to verify your identity before processing a privacy request.
10. User-Generated Content
ClassImpact may allow users to upload, create, edit, generate, or share content.
You are responsible for ensuring that content you submit through ClassImpact complies with applicable laws and that you have the necessary rights and permissions to upload or use that content.
Where sharing functionality is provided, you should carefully review the applicable sharing and visibility settings.
If content is downloaded or exported from ClassImpact, copies outside our Services may no longer be under our control.
11. Artificial Intelligence Features
Certain ClassImpact Services may include artificial intelligence or automated functionality. Depending on the feature, users may submit information such as:
- Text prompts
- Images
- Audio
- Video
- Documents
- Questions
- Learning content
- Other instructions or materials
Such information may be processed as necessary to provide the requested AI-enabled functionality.
Where third-party AI technology providers are used, information may be processed by those providers in accordance with our contractual arrangements and applicable data protection requirements.
We will provide additional notices where required by applicable law or where appropriate for a particular AI feature.
12. Third-Party Links and Services
ClassImpact may contain links to, integrations with, or embedded content from third-party websites and services.
These third-party services operate independently from ClassImpact and may have their own privacy policies.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
ClassImpact is not responsible for the privacy practices of independent third-party websites or services.
13. Children and Students
ClassImpact may be used by educational institutions and other organizations to provide learning and training services.
Where our Services are used by children or students, the organization providing access to ClassImpact is responsible for ensuring that its use of the Services complies with applicable laws and for obtaining any parental, guardian, institutional, or other consent required by law.
We do not knowingly collect personal information directly from children in circumstances where parental or other legally required consent has not been obtained.
If we become aware that personal information has been collected in violation of applicable requirements, we will take reasonable steps to address the matter.
14. International Data Transfers
ClassImpact may use infrastructure and service providers located in different countries and regions.
As a result, personal information may be processed or stored outside the country in which you reside.
Where required by applicable data protection law, we will implement appropriate safeguards for international transfers of personal information.
These safeguards may include contractual protections and other legally recognized transfer mechanisms.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to ClassImpact Services
- New features or technologies
- Changes to our business practices
- Changes to applicable laws or regulations
- Changes to our service providers
When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.
Where required by law, we may provide additional notice of material changes.
We encourage users to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, please contact us through the contact information provided on ClassImpact.com.
For privacy-related requests, please include sufficient information for us to identify your account and understand your request.
We may need to verify your identity before processing certain requests.